At GoodnessMe, we pride ourselves on providing only the very best natural products clear of nasties. We aim to ensure 100% customer satisfaction! So, if you receive any product which is damaged or does not match the description of what you ordered, we’ll definitely agree to replace or refund.
We do however ask that you email us within 24 hours of receiving your goods and provide us with photo evidence so we can verify your claim. Once we’ve verified your claim we’ll either send out a replacement product or issue a complete refund of the purchase price.
In cases where you may receive the wrong product, we may ask you to return the product to our warehouse with GoodnessMe covering the shipping costs.
All emails regarding returns should be sent to firstname.lastname@example.org
You must review your order carefully before placing it. Once an order is confirmed and paid for, GoodnessMe will not provide a refund unless GoodnessMe is unable to fulfill your order. GoodnessMe reserves the right to cancel or modify an order at any time due to suspicion of fraud, supply issues, shipping delays or a product becoming unavailable.
For our returns policy on our Subscription boxes, please visit our FAQs